Thursday, March 22, 2012

We Love Hearing From Our Customers!

Mar 22, 2012- A Review from a Satisfied Customer...................

Some times when you have had exceptional customer service and a great experience you just need to share it…. In March 2012 I had Classic Carpet & Floor Covering in Howell MI install over 700 sq-ft of Chelsea Plant Flooring (5” Coffee Hickory) in our home. My experience far exceeded my expectation. From the moment I walked in the door Ted Kuderko and his staff made me feel at ease. I never received a hard sell and they could not have been more accommodating. I had already conducted an enormous amount of research on the various hardwood floor products out there and decided to go with Chelsea Plant Flooring before I even walked in the door, but what contractor? Ted and his staff were extremely professional and the price was more than fair. Prior to the installation and each day while it was being installed Ted checked back with me. It seems this company is more interested in making the customer happy than making a buck…what a concept…if only all contractors behaved like this we would all be better for it. In the end the installation was perfect and the installer could not have been more accommodating. This was not an easy job, lots of cuts (great room, dining room, hallway, closet, and master bedroom. If I was more technical savvy I would have uploaded pictures of the finished product. But wow just perfect. Chelsea Plant Flooring is a premium product. The floor is just gorgeous and there was no waste. All boards were usable and perfect. There are no gaps in this floor, no high spots, and the finish is top rate. I am very glad I did my homework because it certainly paid off. If you ever need a hardwood floor installed in your home I would highly recommend Chelsea Plank Flooring and have it installed by Classic Carpet & Flooring in Howell Mi. You will not be sorry.

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